WE WORK IN AN AGILE WAY

and constantly deliver value to our customers. We think big, start small and move fast

Design

Build

Learn

Evolve

Design

  • Customer company assessment. In order to design a tailor made solution which creates value for your company we start from analysis of your business, customers and data.
  • Process optimisation. Before we automate existing business processes we offer you an opportunity to review and improve them together.
  • Customer journey design. In order to have an overview into entire to-be customer journey we design it first and create a proof of concept which allows you to taste the flavour of the solution to be developed.

Build

  • Bpm’online marketing. Our customer journey starts here with enablement of online and offline marketing tools such as website events tracking and landing pages, bulk emails and and triggered emails, online and offline events management, marketing campaigns management, marketing plans. Marketing tools allow to generate and nurture leads to make them sales-ready.
  • Bpm’online sales. Flexible segmentation tools and efficient sales processes allow to convert leads into customers for any business model B2B, B2C or B2W. Orders functionality covers short sales and eCommerce workflow while Opportunity management covers long sales process with multiple stages. Sales pulse and pipeline dashboards make it easy to measure and forecast sales.
  • Bpm’online service. Omnichannel communication and controlled service level agreements make customer experience pleasant and help your company to reach higher company satisfaction and retention rates. Customer self service portal and knowledge base enable you to create a 24/7 support and knowledge hub environment for your customers.
  • Bpm’online studio. When you need a flexible and an intelligent platform powered by business process engine to automate your workflows bpm’online studio enters the game. Low code platform which allows to manage and orchestrate processes trough the whole organisation.
  • Bpm’online business applications. When a connection with another parts of software infrastructure needs to be established or an industry specific functionality needs to be developed available business applications can help to save time and money. Bpm’online marketplace holds hundreds of business applications and is constantly growing.

Learn

  • Engage. Empower team members to actively use bpm’online digital platform with a help of built-in enterprise social network.
  • Segment. With the help of dynamic folders and filters you can easily assign your prospects and customers into different buckets to learn their customer behaviours and discover new business opportunities.
  • Measure. Setup reports and dashboards using powerful bpm’online dashboards designer to measure important customer data in real time.
  • Predict. Set up the rules to enable built-in machine learning engine and predict processing patterns in bpm’online. It can save time and increase efficiency based on the past performance.

Evolve

  • Bpm’online managed service. Concentrate on your business and let us take care of your digital platform. Bpm’online is constantly evolving and we make sure that you make the most from your investment in this digital platform as your business grows and your business requirements change. From simple admin challenges to custom development, our experienced consultant is always ready to share with you knowledge and technical expertise in order to bring your digital platform to the next level.

Find out how bpm’online’s innovative technologies can effectively manage end-to-end marketing, sales and service processes